2026 SACAA Contact Centre Trainee Programme in Centurion. Discover requirements, duties, salary details, and how to apply. Updated open learnerships in South Africa.
2026 SACAA Contact Centre Trainee Programme (Centurion) – Open Learnerships Opportunity
The 2026 SACAA Contact Centre Trainee Programme presents an excellent opportunity for young South Africans who are passionate about customer service, communication, and administration to gain valuable workplace experience within a reputable public entity. Hosted by the South African Civil Aviation Authority (SACAA), this programme is ideal for graduates and entry-level professionals seeking to build a solid career foundation in a structured contact centre environment.
At openlearnerships, we aim to connect job seekers with verified and credible opportunities that promote skills development and employability. This article provides a detailed overview of the SACAA Contact Centre Trainee programme, including duties, requirements, benefits, and how to apply.
Overview of the SACAA Contact Centre Trainee Programme 2026
The SACAA Contact Centre Trainee position is a junior-level, contract opportunity based in Centurion, Gauteng. The role focuses on delivering high-quality, end-to-end customer service to SACAA clients through multiple communication platforms, including phone calls, emails, and online chat systems.
This opportunity is particularly suitable for candidates interested in open learnerships and structured workplace exposure within the public sector. The programme runs for 1 to 2 years and offers market-related remuneration, making it a competitive entry point into customer service and client relations careers.
Purpose of the Role
The main purpose of the 2026 SACAA Contact Centre Trainee programme is to enhance customer satisfaction by ensuring professional, timely, and accurate responses to client enquiries. Trainees will contribute to improving the overall customer experience while supporting internal teams to meet service delivery standards and performance targets.
Key Responsibilities and Duties
Customer Service Functions
As a Contact Centre Trainee, successful candidates will be expected to:
- Handle incoming customer calls, emails, and online enquiries in a professional and courteous manner
- Assist customers with enquiries related to SACAA products, services, and account information
- Accurately capture and update customer details on the approved CRM system
- Escalate complex or unresolved queries to senior staff or relevant departments
- Work collaboratively with team members to achieve service level targets and KPIs
- Maintain up-to-date knowledge of SACAA services, policies, and procedures
- Ensure customer satisfaction through effective communication and proactive problem-solving
- Send customer satisfaction surveys after each interaction
- Log and track all customer queries until final resolution in line with SLA requirements
Administrative Responsibilities
In addition to customer service, the programme includes administrative exposure, such as:
- Collating information for internal reporting purposes
- Packaging and circulating documentation for meetings and departmental use
- Maintaining accurate filing systems for easy document retrieval
- Receiving, screening, recording, and classifying documents
- Coordinating departmental meetings and functions
- Tracking customer correspondence and maintaining accurate records
- Performing ad-hoc administrative duties as required
These tasks ensure trainees gain well-rounded experience beyond frontline customer service.
Quality Control and Compliance
Quality assurance is a critical part of the SACAA Contact Centre Trainee programme. Trainees must:
- Adhere to approved quality assurance standards
- Comply with all Service Level Agreements (SLAs)
- Maintain a professional image when interacting with clients
- Evaluate customer satisfaction using approved tools and systems
Minimum Requirements
To qualify for the 2026 SACAA Contact Centre Trainee programme, applicants must meet the following criteria:
Minimum Qualification
- National Diploma in:
- Marketing
- Communications
- Consumer Studies
- Business Administration
- Management Studies
- Or any relevant NQF Level 6 qualification
Ideal Qualification
- Bachelor’s Degree in:
- Marketing
- Communications
- Consumer Studies
- Business Administration
- Management Studies
- Or relevant NQF Level 7 qualification
Experience
- At least 1 year experience in a Call Centre or Client Services environment
Employment Details
- Reference Number: SA-414
- Job Type: Contract
- Work Level: Junior
- Duration: 1 – 2 Years
- Salary: Market Related
- Employment Equity: Yes
- Location: Centurion, Gauteng
- Closing Date: 30 December 2025
Employment Equity candidates will be prioritised in line with SACAA’s Employment Equity Plan.
Security Vetting and Legal Requirements
All SACAA appointments are subject to Section 98 of the Civil Aviation Act, 13 of 2009. Successful candidates will undergo security vetting before appointment. Applicants who do not receive feedback within 90 days after the closing date should consider their application unsuccessful.
Why Apply for the 2026 SACAA Contact Centre Trainee Programme?
This programme offers several benefits for young professionals exploring open learnerships and entry-level career opportunities:
- Exposure to a respected public sector organisation
- Practical customer service and administration experience
- Skill development in communication, problem-solving, and CRM systems
- Improved employability and career progression prospects
- Structured work environment with professional mentorship
How to Apply
Applicants should prepare the following before applying:
- Updated CV
- Certified copies of qualifications
- Relevant supporting documents
Ensure that your application clearly references SA-414 and is submitted before the closing date. Late or incomplete applications may not be considered.
Final Thoughts
The 2026 SACAA Contact Centre Trainee programme is a valuable opportunity for graduates and junior professionals looking to gain hands-on experience in customer service within the aviation regulatory environment. With its strong focus on skills development, quality service delivery, and professional growth, this programme stands out among current open learnerships in South Africa.
For more verified learnerships, internships, and trainee programmes, continue visiting openlearnerships for the latest updates and career opportunities.
Disclaimer – openlearnerships.co.za
openlearnerships.co.za is an independent information-sharing platform. We are not affiliated with SACAA or any government entity. We do not recruit on behalf of employers. All information published is for educational and informational purposes only. Applicants are advised to verify details directly with the official recruiting organisation before applying.
Mkhize Yolanda is the creator of Open Learnership, a platform dedicated to helping South Africans find reliable learnerships, internships, and career opportunities. She is passionate about youth development and aims to make education and employment resources more accessible to everyone.
Contact:
📧 info@openlearnership.co.za
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